本文目录
商务英语电话用语的常用表达
商务英语之电话用语
导语：手机成为你我日常生活、工作的必须品，下面是商务英语之电话用语，一起来学习下吧：
情况 (一) 打电话的人找的是你自己
A：Is Daisy there? (Daisy 在吗?)
B：This is she. 我就是。 (注: 男的用 "This is he.")
A：You’re speaking/talking to her. 你正在跟她说话。 (注: 男的用 "You’re speaking/talking to him.")
情况 (二) 打电话的人要找的人不在
A：May I speak to Mr. Gates? (请问 Gates 先生在吗?)
B：He’s not here right now. 他现在不在这里。/ He’s out. 他出去了。/ He’s in a meeting right now. 他现在正在开会。/ You’ve just missed him. 你刚好错过他了。/ He’s just stepped out. 他刚好出去了。
情况 (三) 打电话的人要找的.人不在, 问对方是否要留言
A：Can I talk to Mark? (我可以跟 Mark 讲话吗?)
B：He’s out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? / He’s not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
情况 (四) 打电话的人问他要找的人何时回来
A：Do you know when he will be back? 你知道他什么时候会回来吗?
B：I’m sorry. I don’t know. 抱歉, 我不知道。/ I have no idea. 我不知道。/ He should be back in 20 minutes. 他应该二十分钟内会回来。
情况 (五) 打电话的人问他要找的人在哪里
A：Do you have any idea where he is? 你知道他在哪里吗?
B：Sorry. I don’t know. 抱歉, 我不知道。/ He’s at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码?
情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言
A：Can I leave a message? 我可以留个话?
B：Yes. Go ahead, please. 可以, 请继续。/ Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。/ Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。
情况 (七) 接受对方留言时听不清楚, 希望对方重复
A：When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我?
B：Can you repeat again, please? 能不能请你再重复一次? / (Say) Again, please? 再说一次好吗? / Pardon? 抱歉。(请再说一次) / Come again, please? 再说一次好吗? / I’m sorry? 抱歉。(请再说一次)
情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言
A：May I leave a message? 我能否留个话?
B：You know what? My English is not that great, and I don’t want to miss anything. Would you mind calling back later? I’m sorry. 你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。 / If you don’t mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。
情况 (九) 打电话的人要找的人是别人, 请对方稍等
A：Is Brandon there? Brandon 在吗?
B：Yes, he is. One moment, please. 他在。请稍等。/ Hold, please. 请稍等。/ Let me see if he’s here. Hang on. O.K.? 我看看他在不在。等一下, 好吗?
情况 (十) 对方打错电话
A:Can I speak to Alexander Walker? 我可以和 Alexander Walker 说话吗?
B：Alexander Walker? I’m sorry, but there’s nobody here by this name. Alexander Walker? 抱歉, 这里没这个人。/ I’m sorry. I’m afraid you’ve got the wrong number. 抱歉, 恐怕你打错电话了。/ What number did you dial? 你打几号?
情况 (十一) 跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话
A：Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢? 我忘了跟她讲一件事。
B：Sure. I’ll go get her. 当然! 我这就去叫她。
情况 (十二) 电话没人接(或录音机)
A：Is he there? 他在吗?
B：No one is there. 没人在。/ Nobody answered. 没人接。/ No. I got the answering machine. 没有! 是录音机。
情况 (十三) 电话打不通
A：Did it go through? (电话)打通了吗?
B：The line was busy. 电话忙线。/ I got the busy signals.. 电话忙线。
情况 (十四) (因自己忙等原因)请别人去接电话
A：Paul, can you answer the phone? I’m busy. Paul, 你能不能去接电话? 我在忙。/ Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话? 我现在不能接。
B：Yes, dear. 是的, 亲爱的。
情况 (十五) 接到无人电话(就是打来了却不说话的那种)
A：Who called? 谁打来的?
B：No one. He hung up on me. 没人。他把电话挂了。/ Wrong number, I guess. He hung up without saying a word. 打错了, 我想。他一句话也没说就把电话挂了。
;中国餐桌礼仪英语作文80词
商务电话礼仪英语作文
国际商务运作离不开电话这一便捷的通讯工具，当你的声音通过话筒传向世界各地时，是否也能做到彬彬有礼？接下来是我为您整理的商务电话礼仪英语作文，希望对您有所帮助。
商务电话礼仪英语作文 篇1
Charm of intonation
Answering a phone in a clear and pleasant tone can show the speaker's professional demeanor and amiable personality.Although your partner can't see your face, your joy or irritation will come through your voice.When you call, your tone should be smooth, soft and serene. Then, if you can talk to each other with a smile, it will make your voice more friendly and enthusiastic.Never chew gum or eat while you're on the phone.
Decent questions and answers
The call should be answered immediately after the second bell rings
When the other party should take the initiative to identify the company or the name of the Department and its name, should not pick up the phone asked: “ Hello, who are you looking for? ” also, to call people need to leave a message should be clear to report the name, unit number, and a message in simple language.The end of the telephone conversation, usually made by the calling party, then politely said goodbye to each other.No matter what the reason for the telephone call, the party shall be responsible for the redial.
Telephone Message
In business complaints, it is most common to fail to return calls in a timely manner.In order not to lose every opportunity to clinch a deal, some companies even make telephone calls to be within an hour of the provisions of the reply.Generally within 24 hours of the phone message to reply, if you call back, just in case the other party is not in, but also to leave a message, indicating that you have called back.If you really can't call back personally, you should trust someone else.
Pay attention to jet lag
Before making a call, make sure the difference between the time difference and the working hours of each country. Don't make a phone call on the day off so as not to influence the rest of the day.Try not to call home even if the customer has told you the phone number at home.
Use the telephone properly
In America you can sell the goods to a person be strangers to each other by telephone, while in Europe, Latin American and Asian countries, telemarketing or on the phone for a long time to talk business on the unacceptable.The best way to develop good business relationships is to negotiate face to face with customers, while the telephone is mainly used to arrange interviews.Of course, once the two
商务电话礼仪英语作文 篇2
International business is inseparable from the telephone, a convenient means of communication. Can your voice be courteous when your voice travels around the world through the microphone?
The charm of intonation, answering the phone in a clear and pleasant tone, shows the professional demeanor and amiable character of the speaker. Although your partner can't see your face, your joy or irritation will come through your voice. When you call, your tone should be smooth, soft and serene. Then, if you can talk to each other with a smile, it will make your voice more friendly and enthusiastic. Never chew gum or eat while you're on the phone.
The appropriate answer calls should be answered immediately after the second bell sound, should take the initiative to identify the company or department name and his name after politely greeting each other, do not pick up the phone and asked: “ Hello, who are you looking for? ” also, to call people need to leave a message should be clear to report the name, unit number, and a message in simple language. The end of the telephone conversation, usually made by the calling party, then politely said goodbye to each other. No matter what the reason for the telephone call, the party shall be responsible for the redial.
Telephone calls are most common in commercial complaints and cannot be answered in a timely manner. In order not to lose every opportunity to clinch a deal, some companies even make telephone calls to be within an hour of the provisions of the reply. Generally within 24 hours of the phone message to reply, if you call back, just in case the other party is not in, but also to leave a message, indicating that you have called back. If you really can not personally call back, you should entrust others agency.
Pay attention to the time difference. Make sure you know the time difference and the hours of work before you make a call. Don't make a phone call on the day off so as not to interfere with the rest of the day. Try not to call home even if the customer has told you the phone number at home.
The proper use of the phone in America you can sell the goods to a person be strangers to each other by telephone, while in Europe, Latin American and Asian countries, telemarketing or on the phone for a long time to talk business on the unacceptable. The best way to develop good business relationships is to negotiate face to face with customers, while the telephone is mainly used to arrange interviews. Of course, once the two sides have met, it is much easier to communicate with each other by telephone.
;商务英语打电话对话范文
众所周知，在职场上为了高效高质的进行工作，相信我们大部分人会选择采取电话沟通的方式来进行工作，不过很多人初入职场，都会碰到一个让人头疼的问题—那就是打电话，特别是要和老外打电话!所以大家宁愿花费大量时间写邮件，也不愿意打电话，因为打电话是即时沟通方式，给人反应的时间很少，而邮件沟通就相对比较简单。但是，有些事情又必须通过打电话才能解决。那么，工作中，打/接电话有哪些礼节呢?对于电话术语，你能熟练掌握吗?下面小编就来给大家分享一篇商务英语打电话对话干货指南，希望对大家有所帮助。
商务打电话英文对话
如果你常常和外国人来往，那么你就要懂用英语接电话了，商务打电话礼仪英文有哪些?下面是我搜集整理的一些内容，希望对你有帮助。
商务电话礼仪常用英语
1.常用词汇
区域号码Area code
投币电话Coin call
会议电话Conference call
信用卡电话Credit card call
电话干扰Crossed lines
直拨电话Direct dial call
国内电话Domestic call
分机Extension
分机号码Extension number
交换台号码Exchange number
公用电话Public telephone
长途电话 Long distance call
市内电话Local call
传话机Mouth piece
对讲机系统Intercom system
国际电话Overseas call
同线电话Party line
无线电话Radio telephone
电话本Telephone book
电话亭Telephone booth
电话号码Telephone number
电信局Telephone office
通话次数表Service meter
2.常用礼貌句型
(1)自报家门
这里是青海贸易公司的Tina Hao。我能为您做些什么?
This is Tina Hao of Qinghai Trading Company. May I help you?
(2)听不清楚
对不起，我没听懂您说的话。Sorry. I didn't get what you said.
我听不太清楚.I can't hear you very well.
通信效果不太好.We have a bad connection.
我听不太清楚您说的话.I can't catch what you are saying.
发生上面的情况，您可以请对方再重复一遍，您可以说:
能请您再说一遍吗?Could you repeat that,please?
您能再说一遍吗?Would you say that again?
(3)请对方说慢点
您能再说慢一点吗?Would you speak more slowly?
您能再大声一点吗?Could you speak up/out a little?
您能再说清楚一点吗?Would you speak more clearly?
(4)帮忙转分机
请帮我转分机211. Please connect me with extension two-one-one.
请帮我接人事部好吗?
Could you put me through to the personnel department, please?
(5)他在忙线中
他现在正在接另一个电话.tie's on another line right now.
他正在接长途电话.有什么我可以帮您吗?
He's talking a long-distance call now,what can I do for you?
抱歉.他正在打电话.Sorry. his line is busy.
(6)请对方稍等一下
您能稍等一会儿吗?Could you hold a moment .please?
您能稍等一会儿吗?Can you hold on.please?
请稍等一下.他马上来接电话.Just a moment. He is on his way now.
(7)现在不方便接电话
她现在有客人。She has a visitor at the moment.
他正在开会。He is in a meeting now
很抱歉，我正好要出门。可不可以稍后再打给您。
I'm sorry, but I was just on my way out. Can I get back to you later?
他有来上班，不过现在不在座位上.He's here but he's not at his desk right now.
他还没到办公室。He hasn't come to the office yet.
很抱歉，他刚才外出了.I'm sorry, but he is out right now.
(8)在休假中
他今天休假.He is off today.
商务打电话礼仪英文用语
基础会话
1. leaving a Message (留话)
学习重点：找某人听电话
表示某人不在
表示要留话
留下自己的联络处
询问如何拼对方的姓名
会话1
留下联络处
A：This is Deng—Robert Deng from Taiwan. I‘d like to speak with your Director.
我姓邓，台湾的Robert邓。请您们主任听电话。
B:Mr. Jones is not in right now. May I take a message?
Jones 先生现在不在，您要不要留话?
A：Yes. Could you ask him to call me at the Hilton Hotel， Room No. 579?
好，请转告他打电话到希尔顿店，579号房来找我，好吗?
B:Certainly， Mr. Deng. Hilton Hotel， Room 579?
没问题，邓先生，希尔顿579号房吗?
A：That’s right. Thank you.
没错，谢谢您。
词语
1.This is……我是……。在电话中说明“我是谁”时，是用“This is……”，而不是“I am”。
2.I‘d like to……等于“I would like to……”——“我想……”。“would like”为“want”的客气用法。
3.speak with …… 找……听电话;与……讲话
4.in 在(家、办公室)中。此处的“in”不是介系词，而是副词。
5.right now 现在。“right”为副词，意思是“正是”，为强调的用法。
6.take a message (帮人)留话。“take”是“记下;记录”，“message”是“口信;传话”。
7.No n. “No”是“number”的缩写，通常放在数目字的前面，表示“第……号”，如“No. 3”，即是“第三号”。
8. certainly adv. 当然可以;好(口语用法)
关键句型
CALLER：请转告他打到……找我
Could you ask him to call me at……?
这句型适用于找不到对方，或对方有事不能前来接听时，留下自己的联络处，请其回电。
“at”之后可接地点或电话号码。“could”是请求或征询时的助动词，用于请求、委托时，语气谦和客气。
同义句
Would you tell him to call me at……?
Could you inform* him that I can be reached* at……?
Would you have him get back to me* at……?
inform v. 通知
reach v. 能联络得到
get back to (someone) 回(某人)电话
RECEIVER：他不在，您要留话吗?
I take a message?
这句话适用于“某人”只是暂时不在，而仍会回来之时。请对方留话即表示自己将告知“某人”，请其主动联络，而不必劳烦对方再打来。“may”是用于请求或征询时的助动词，也可用“can”代替，不过“may”在语气上较为客气。
同义句
Mr. Jones is out* at the moment*. Would you like to leave a message?
Mr. Jones is not available* right now. May I give him a message for you?
Mr. Jones is away from his desk*. Can I take a message?
out adv. 外出;不在
at the moment 现在;此刻
available a.是指“找得到人;在此处”的意思
away from one’s desk不在位子上
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